Marketing FAQs
Sarah
Last Update há um mês
1. How do I filter leads by tag?
You can filter leads by tag in the “Target Audience” section when creating a new marketing blast.
2. What’s the difference between Basic and Generative templates?
Basic templates are predefined, while Generative templates allow for custom, AI-powered content generation.
3. Can I reuse old blasts?
Yes, you can reuse old blasts by duplicating them and modifying the details as needed.
4. How do I preview the message before sending?
You can preview your message by selecting the “Preview” button before finalizing and sending it.
5. Why aren’t my leads showing up in the filter?
Ensure ‘Marketing’ is enabled under Nurture and that the filter criteria are correct and that the leads meet the conditions you've set (e.g., date range, lead type).
6. Can I send to multiple lead types in one blast?
Yes, you can select multiple lead types under “Target Audience” to send the blast to various groups.
7. How are credits calculated for each blast?
Credits are calculated based on the type of message (email, SMS, voicemail) and the number of leads you send it to.
8. How can I check open or click rates?
You can view open and click rates directly from the “Marketing” page on its corresponding columns.
9. What does “Processing” mean in the status column?
“Processing” means the blast is currently being prepared or sent out to the selected leads.
10. Can I send blasts only to new leads?
Yes, you can filter by "Lead Arrival Date" to send blasts only to new leads.
11. Is there a way to do A/B test blasts?
Yes, you can create variations of the same blast and monitor performance to compare results.
12. Can I send myself a test for SMS or voicemail?
Yes, you can send a test SMS or voicemail to yourself from the "Send Test" option before the final send.
13. Why didn’t my email send to all leads?
Check your email list and make sure no leads were excluded due to filters, and ensure there are no errors with your email provider settings.